Frequently Asked Questions
From engagement ring and diamond upkeep to custom engraving, we know how important every detail of your jewelry is. Browse our FAQs to find answers to common questions and concerns. If you don't see the information you're looking for, the team at Valentina Sarai Diamonds is always just a phone call, text, or message away.
ENGAGEMENT RINGS
How do I book an in-store appointment with a Valentina Sarai Client Advisor?
Our team of Client Advisors are ready to assist you with any questions you may have. Please Contact Us to schedule a one-on-one appointment.
How long does it take to make a ring?
All of our jewelry is handcrafted and made to order. Our Valentina Sarai engagement rings take approximately 3 to 5 weeks from purchase to delivery, depending on the complexity, so we can ensure your ring is absolutely perfect!
If you have an urgent timeline in mind, Contact Us in advance so we can work to accommodate your request.
How do I know my ring size?
We can help you find your perfect fit with our Ring Sizer.
JEWELRY
What is your Engraving Service policy?
Your Valentina Sarai jewelry can be personalized by engraving a name, a date, or a message on the precious metal of your choice (up to 20 characters).
Every piece of jewelry tells a story and often represents a meaningful milestone, cherished memory, or special connection. Our personalized engraving service adds a unique touch to your piece, creating a lasting keepsake you can treasure for years to come.
Your engraving will be completed in accordance with the technical and design specifications of each piece. Complimentary laser engraving is available for our engagement rings and wedding bands at the time of purchase. For best results, we recommend engraving messages of 20 characters or fewer. For custom engraving requests or additional assistance, please contact our Client Care team.
SHOWROOM
Do you have a showroom?
We currently have one showroom, located at 3401 Mallory Lane Ste 231 in Franklin, TN 37067, USA.
Visit our Contact Us page for more details on how to schedule an in-person visit, or a virtual visit.
Do I need an appointment to visit the showroom?
We encourage all of our guests to make an appointment so we are available to meet with you and also provide the highest level of Client Care. We invite you to Schedule a Visit.
WHAT ARE YOUR HOURS OF OPERATION?
Cool Springs Showroom:
Monday-Friday: 11 am - 7 pm
Saturday & Sunday: 11 am - 5 pm
Kindly note: Visits to our Cool Springs (Franklin, TN) showroom are by appointment only.
CAN I CANCEL OR RESCHEDULE MY APPOINTMENT?
You can reschedule or cancel your appointment directly from your confirmation email. For personal assistance, please call us at 1-615-504-6119.