Refund policy

RETURNS

Valentina Sarai Diamonds sincerely hopes that you will be satisfied with any Product(s) you purchase from us. However, given that all of our Products, whether Shop Products or Custom Products, take several days to weeks or even months to create, we do not offer any returns or refunds for any Products you purchase.

In the unusual event that you receive a Product that arrives damaged, you must notify us immediately by emailing valentinasaraidiamonds@gmail.com.

Such notice must be sent no later than twenty-four (24) hours after you receive delivery and must include your name, email address, and a picture along with a written description of the damaged Product. You must also return the damaged Product to us at the address provided at your cost. We will discard and will not respond to any damage notice that does not comply with these requirements.

If your damage notice does comply with these requirements, we will then forward the matter to our insurance provider, VAAX Shipping Inc. If the insurance claim is accepted, then upon such notice from VAAX Shipping Inc, we will notify you via email, at which point we will commence production of a replacement Product to send to you free of charge.